Beware of Venus Bridal Selection in JB - Page 2
    
 
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  1. #16
    Junior Member fannyan is on a distinguished road
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    Hello, I've read quite a few bad reviews about Venus (especially Amanda :P) here. Are they really that bad?

    Anyone who has signed up with them recently mind sharing their experience?

    Thanks

  2. #17
    Member milkyteas is infamous around these parts
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    What happened? :/ Pls share.

  3. #18
    Junior Member Caressa is on a distinguished road
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    Venus Bridal House. Where do I start? Everything was hell, until I met Kelvin. My make up artist/client servicing person who was perfect, efficient and helpful. Here is my experience with what I would call the worse customer service experience. EVER.

    1. Package promised was not delivered. I had to pay an extra RM 200 for an additional album even though I was promised to be given the album prior.
    2. Lady boss, arrogant. Period.
    3. I still signed up with the package because I felt the person managing my package was efficient but I was wrong.
    4. I was promised that the bridal house would come up with plans on places to shoot and styles based on our preference. In the end, I received a list of messages that says " You Find LAH". I am the paying customer, and not your employee.
    5. Upon selecting my shooting date, I was not informed, neither was it written on the receipt that the company needed 8 weeks to process the photos. Can you imagine my dismay when I found out I was going to receive my wedding photos after my wedding. Of course I'd flip. Who wouldn't?
    6. I also had to confirm my wedding gown and my husband's suit three times because they forgot to write it down. Note. They also had to re-confirm my shoot date three times because they forgot.
    7. I had to rush from work on a Friday night after work because they forgot to inform me that my shoot gown needed alteration. My shoot, was the following morning.
    8. After the shoot, then the hell of horribly edited pictures took place. The designer was doing a horrible job, putting in white and black patches that looked like an alien black hole to cover up the ugly scenery. Basically, we had to edit one of our pictures to let them know the feel we wanted, and the designer actually asked for the working file. Then, what are we paying for??
    9. I know designs are subjective, BUT putting patches does not make sense. AT ALL.

    Though, 98% of my experience with this bridal house was hell, I can't thank Kelvin enough for his help to ease the tension between the horrible employees and lady boss with my husband and I. His make up for the shoot was fantastic, he knew what I wanted, he even loaned me a veil for my wedding day and sewed my dress for me because it was too loose. He made sure my photos were on time, he checked and even edited some of the pictures himself, because he saw what every normal eyes would see. Black and white patches on the photos. Photos that you are suppose to cherish for life. Also, the photographer (Owner too) i think, Derek, was a great photographer. Friendly, humble and nice. He was very enthusiastic during the shoot which helped us ease the awkwardness being in front of the camera.

    Overall, I'd give this place 0.2/10. Kelvin was their saving grace. The rest, typical sales people, with no follow ups, lady boss was arrogant (she forgets I'm not here to compete language with her, I just want my photos- decent photos (not even fancy editing). PS: Don't trust their "PORTFOLIO" with the nice editing, the designers are no where at par, to use the paper to get the "EFFECT" you need to add an extra RM 500 and so on.

    If you'd like to see the horribly edited photos, do drop me a comment with your email and I can send it to you. I can even print screen the fact that the pictures came from their e-mail. It's not about design, it's about common sense, adding black and white patches to any photos is not acceptable. Period.

    Lastly, not even an apology from the bosses. I wished I would not have met this company, initially I have recommended my friends who were getting married, but immediately told them not to come here. EVER.

  4. #19
    Junior Member Caressa is on a distinguished road
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    Here is the link to their photo editting.

    https://www.facebook.com/photo.php?f...type=1&theater

  5. #20
    Member daydreamer is infamous around these parts
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    thanks for warning us about that bridal studio.

  6. #21
    Junior Member valeriekhor is on a distinguished road
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  7. #22
    Member creamandmallows is infamous around these parts
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    Tsk tsk so much bad reviews from them huh. :/

  8. #23
    Junior Member Yanyan12 is on a distinguished road
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    I signed with them liao...dunno how it will turn out.

  9. #24
    Junior Member precioustimemoment is on a distinguished road
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    My friend just signed up for their pre-wedding package, could you please elaborate on this thread so i can ss it to her? Thanks!

  10. #25
    Member pearsandberries is infamous around these parts
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    tsk tsk. sounds really bad

  11. #26
    Junior Member beayotch is on a distinguished road
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    tsk tsk tsk... that's too bad

  12. #27
    Junior Member lynn21 is on a distinguished road
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    Bridal houses are so dodgy nowadays, I have few friends who sign up with dress packages and ended up stuck with terrible dress selection. For that price point, I would rather consider buying my own wedding dress.

  13. #28
    Junior Member cmteoh is on a distinguished road
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    Thanks for sharing!

    Thanks for sharing! Luckily I read about this forum before signing up for the package

  14. #29
    Junior Member hoogabooga is on a distinguished road
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    Thanks for the review.

  15. #30
    Junior Member Singalong is on a distinguished road
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    I concur. go for h-gallery instead.

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