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Thread: Golden Horse Awards Bridal
04-01-2011 06:01 PM #1
Golden Horse Awards Bridal
hi dears, anyone heard about golden horse awards bridal studio or went to them for your wedding? Short listing them for my boutique and wanted to hear some opinions. Thanks!
10-01-2011 06:13 PM #2
Hi, my friend who just got married 3 weeks ago was a satisfying customer of GHA (Yishun). She got good perks from them and the photos taken were really nice and artistic. I recommend to couples if they want to sign up with GHA (Yishun). Hope this helps. Thanks!
15-03-2011 04:56 PM #3
I just sign up with them last week at Marina Square. Gowns are choose from both Marina and Yishun outlet.
My coordinator was ANN and MAY, they are both really nice ladies, open to negotiation.
My HTB and I loved their sample albumes, the finishing, the photos. Basically all the stuff~
15-03-2011 06:43 PM #4
Just signed up with them in their recent fair at Suntec...they are not the hard sell type and are willing to change the combination in their packages to suit you.
22-03-2011 04:39 PM #5
How's their actual day photography and do they have videography service?
17-04-2011 01:36 AM #6
I have a disappointing experience with GOLDEN HORSE AWARDS
Has anyone use golden horse as their Bridal before? Please share your experience
As i am not sure if i should proceed to use Golden Horse Awards as my BS?
We have signed up with GHA in 2005 at the attractive price of $988. This is a photo package not the full package, but it comes with the following
(1) 20 x 24 inch big photo
(2) 12 x 15 inch album
(3) Make up and Hairdo
(4) 5 Outfits
(5) FOC: Mini album
Optional outdoor transport at $200
This package, as the sales person who sold us then told us it is valid for 10 yrs. And this is the reason why we bought the package as we werent sure if we have the AD and require the full package then.
The package comes with a free - MTM ROM gown and make up (which we have used in Nov 2005)
5-6 yrs down the road, 2011, we wanted to hold the AD and i called the Golden Horse Awards (Yishun Branch). Their service was not prompt, the first time i called time and told them on the intention to take the photoshot, they asked for the receipt no and no response.
I called them the second time,i told them i wanted to upgrade my photo package to full AD BS package. This time, the girl was more helpful and said will call me back.
2 days passed. I called back and asked if they found my receipt? Their answer was no, it was a very very long ago receipt and it was difficult to find, they cannot find it. I said i have my receipt and asked if i can give them.
She told me to fax and i said i dun have, hence i suggested the girl to sms me their email and i will email them. Till evening, no sms from them.
But they call me back and we finally make an appointment and the coordinator was a girl called Evon?
We thought this was finally done,,,as least we can trust them since we been through them during our ROM.. but it is a nightmare once again!
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We were dressed very causually (i felt a bit too causual) the day we met the coordinator to discuss. She looked like a very young girl (early 20s) and new to me. Luckily, she had been friendly to us.
So i thought we could just settle down on an upgraded package and closed the case in just one evening.
I asked her if Golden Horse Awards has any full day bridal packages for actual day for us to browse and choose.
Hence, she took out the only one piece of paper
(It was really like this was specially prepared for us even before we came)
It was a pink colored printed paper with the price tage $3988 to show us and told us this was the only price they have at the moment.
We have not done any homework and were not sure of the price now but felt that it was a little pricey though.
She told us the current price package is $3988
with the following items
Table size album
Make up and Hairdo
Actual day loan of wedding gown and evening gown
Car and driver
transportation for outdoors
And other items i cannot remember
I asked for a piece of the brochure and the coordinator flatly refused and said unless we upgraded and paid today, she cannot give.
Regarding the price, i first pointed out the difference between the photoshot package we signed up initially and later on was only the actual day, why were there such a price increase of $3988 - $988 = $3000?
The coordinator, Evon, answer was "You cannot compare 2005 and 2011" Last time, the wedding gown was elaborative with big sleeves and the technology was not as advanced, the photos was just pasted onto the album unlike now where it is digitally edited with designs etc.
I got to admit the current IT technology is more advanced indeed. However it is not as "Kua Zhang" as the coordinator has said. I am 31 this year but I dun remember in 2005, when i was 25 yr old then, the gown was that ulgy and lao tu in design. I also felt insulted as I think i am not that old ba.
And also, photoshop was already available then. Editing with designs were available as well. Come on, 2005 is not like in the 1980s or 1990s. I am older than the coordinator but not as old ba or ignorant.
On the other hand, i could not find a good reason to explain the reason why i find the topping up - to get the actual day gown make up + car at the price of $3000 was very expensive.
The girl, keep saying the price was due to technology and inflation, hence we asked for more items like more pages in the albums or poses or more outfits
She said she got to discuss with her Manager, who was sitting at the counter, Helen (thats what i learnt about her name).
Outcome is a simply “NO”. No additional items can be given. I remembered this very clearly. No price discount can be given if i want the full AD package. The price is nett nett $3988. But they are helpful to give us a deduction of $300 if we dun need the transport.
Hence, price would be $3688 (without outdoor transport). The price i got to pay that day to confirm was $3688 less $300 (transport for photoshot if we drive ourselves) less the deposit $500 we paid in 2005.
Thats the BEST they can help us.
At least i thought. I still not too sure and told Evon (cun remember her exact name)this is the first BS i returned and need to consider.
Deep down, I am very disappointed.
They have no rooms for any discussion at all. Perhaps, I am not a new customer and is a back dated customer returning to take the photos. But, i am upgrading, i thought and wanted to pay more to get a full AD package.
A week or so has passed. I was occupied by work and didnt have the time to think about it.
But mid week, i did ask 2 friends who have their BS with Golden Horse awards on their BS package. One of them had their wedding Dec 2010, another was 2009 and their price was $3388.
Happily i thought, i can tell Evon on the price and ask for the discount from the $3988 she quoted me. Last night, i double check on some other forums that other brides to be package also at $3388 or around the price range even with other BS or even lower. And those who shared on the package had mothers gown or father or in laws jackets provided.
I Thought I might like to negotiate with the coordinator one more time to see how things go
So this noon, I called Golden Horse Awards (Yishun) Main line to talk to the coordinator.
When i shared with her on my friends package at $3388, the first question she had for me was my friends BS were few years back right? i think she might have thought it was in 2005/6 again. I told her it was Dec 2010, hence she then said she can consider giving me $3388 at that moment.
The question is orginally she said the current price package is nett nett $3988 and she cannot give any discount anymore. Upon hearing i have done my homework and my friend quotation at $3388, she easily give me the price at $3388.
At that moment, I was even thinking to ask them to raise the value of my photoshot package ($988) to current value to match with their BS Actual Day full package has inflated to $3988, since the girl keeps mentioning price inflation (in Chinese).
I thought I would be happy if she give me the full Actual day at $3388 that i have asked for.
But she said transport for outdoor cannot be included. I passed the phone to my hubby and the girl told her that outdoor transport is not included as well. My hubby then asked what about the photographer? She then said the photographer will travel with us in our car.
We are not trying to be particular but if they cannot even provide outdoor transport and we even to drive the driver and pay the full price, it doesnt sound right.
Hence, we further asked if the girl can make the decision, if not, we dun want to make it difficult for her. Just wanna talk to someone who can make decision in negotiation.
She then said she can make the decision.
And also I question that I am not asking for any additional items like father/in laws jacket/additional photos that other brides gotten, her answer was I did not ask for it, If I did, she will give me. However I remembered clearly the first time we met, she said no additional items can be given and the price will be nett nett $3988.
Hence, i then asked if the current BS price are inflated due to price inflation, what about our photoshoot package (worth $988 in 2005), it should worth more right.
The proper calculation should be:
Current Price of Full Actual Day Bridal Shot
Less; Current Price of the Photoshot (in 2005)
And not merely deducting the $988 from the current price of then current Actual full day BS
Guess what was the girl's reply?
She said it was COMPANY POLICY, cannot be helped. She was unable to explain further, asked for my hubby hp and said will call again.
We are very upset with the way GOLDEN HORSE AWARDS staff sales/marketing/customer service/explaination.
Do they really know what is price inflation?
There is really no room for negotiations.
We thought the last straw was to just forget it and forget about the deposit paid last time since we gotten a ROM dress from them last time.
We were really wanting to go back to Golden Horse Awards to save us trouble and hassle and dun mind to pay more but with reasonable explainations
18-04-2011 04:44 PM #7
Joyous if I were you.. I would rather forgo the deposit and go for other BS. It's once in a life time thingy I dun think you want to save that deposit and nothing good turns out on your big day right? With that price they giving you, you can get it from some other BS too.
Personally I think just forget about them and go for other BS dun waste your time and with stand those kind of attitude from them.
Getting married is a happy occassion and to look for a BS it should be a happy thingy to do too.
18-04-2011 06:09 PM #8
Since $988 pre-wedding photoshoot deal is valid for 10years. This 10 years validity is written on your reciept right?
Then you can get GHA to just quote you an actual day package.
Not a full package to avoid confusion.
01-05-2011 10:36 PM #9
04-05-2011 11:19 AM #10
my brother went to GHA at yishun. coordinator Helen is good she is very experienced.
24-05-2011 04:44 PM #11
Sorry to know about Joyous' experience with GHA.
Perhaps this is just an isolated case and I would like to share my own experience with this BS.
My HTB and I signed up with GHA in February 2011 at a wedding fair at Suntec City and had our gown selection with them in March. Photoshoot was done just a while ago, 13 May 2011.
Our co-ordinators are Sherry, Veron and Kent. Photoshoot make-up and photographer were Helen and Peter respectively.
We don't have much issues with the team as of now. Arrangements for appointments were kept, services at the studio were prompt, and most importantly, we felt really at ease with them as we find them rather friendly.
Sherry, in particular, was very willing to accomodate to my requests when doing gown selection and I actually had fun on that day (something that I thought I would dread actually). Helen also deserves special mention for her "magic" done to me during my photoshoot day, She took the initiative to "create" double eyelids for me during the make-up and I was very impressed with her skills. I'd also have to give credits to Peter, our photographer, who must have had a hard day with us. I'm someone who doesn't take photos at all and I was really stiff and unnatural in front of the lens. But Peter didn't give up and did his best to make us warm up and act natural in our photos. We had a really enjoyable time with him.
We still have yet to see the photos and would be keeping our fingers crossed that they will turn out well. ROM and AD will be later in the year and we hope that subsequent services at GHA won't disappoint us,
24-05-2011 11:57 PM #12
My brother did his package there. I find the photos excellent. My ex-colleague also did hers there and she said she's satisfied.
25-05-2011 12:11 AM #13
Hi Joyous, i agree with with Aquila. However, for additional information, my brother did his in 2007, but his package might be signed in 2006 and he paid a similar amount. Thus, the thing about inflation might be bullshit. I'm not sure what your $900+ package is about. If you can still redeem something out of the $900+ package but u have to top up $3000 for something u want more, then perhaps i would'nt advise u to change BS. Coz the price thingy might still be reasonable just that they are very bad at sales. However, if u can't redeem your $900+ then u can demand for your entitlements base on the agreement you have signed previously. Also, for my colleagues case, she told me that there are many things that if you dont need, get them to deduct the money off..even though it's a package price. However, all these still depend on what you want. I can't advise more as I do not have any personal experience.. But overall, i've seen their gowns and photos and i think they are great. ;)
27-05-2011 11:23 AM #14
Hi All. Here to share my exprience with all of u abt Golden horse. The sales person whom i spoke to was Ann. She's helpful and would raise some great option for us. Ep on the photo shoot. As she told me for outdoor if use their car we could only go 2 places but if use of our own care we could add 1 more place which we like. And i think is cool to have 1 more place so agree to use our own care. My package consist of
-Wedding down (MTM or over rack)
1 traditional dress or kwa
-gents suit x 2
-Make up day & night
-5 dresses for photoshoots(indoor & out door)
-car deco & 4 sets following car ribbons
-15x15 album = 30 poses (20 pages)
7x7 mini album = repeated poses
-photo for our bed top(landscape)
-no desk photo so change to additional 4poses
-free soft copy return cd(selected photos only)
-Jacket x 2
-brides maid dress & best man jacket
-make up & hair do
I find their package is ok and most of all i like ann's service which i decide to sign.
And she ask Helen to assist me further as she the most exprience person there which i'm quite happy with her make up that she did for me on my ROM day and she's very helpful to help my hubby to gel up his hair.
The package which i sign last yr jan was 3388 @ the newpaper wedding planning if i nv rem wrongly. And it was great timing which just nice DBS has installment payment & is interest free which we are even happier.
So far i'm quite happy with their service and i will be doing my gown selection for my photo shoot.
I have colleagues which use their service and all said good and they gave them tumbs up.
07-08-2011 12:59 AM #15
Golden Horse Award Bridal
Anyone signed up with Golden Horse Award Bridal? =)
Any coordinator, MUA and photographer to recommend?