Graceful Image Bridal Studio
    
 
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  1. #1
    Junior Member kiwi_twinky is on a distinguished road
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    Graceful Image Bridal Studio

    Brides from graceful image, any remarks about them? They have 3 branches i think, bugis, adelphi and stamford house, anyone went to them before?

  2. #2
    Junior Member Engee is on a distinguished road
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    Mad Graceful Image bridal studio disappointing!! Part 2

    and since they did not really bother much with me on the fitting day. I only tried a few suits in the last few hours. I think they kept trying to advise me to have a custom made one by them.

    I made the decision to transfer it to my bro, but when i asked my bro to come try the suit. The boss Judy, gave a few sub standard suits of poor quality to try on. When i asked that she let me bro try on a better suit, she remarked that these are actual day suits which are not transferrable. But if i wanted them, she had to charge me. What nonsense!! I have aldy paid for it in the package, if i didnt want them, i deem it my right to transfer it to someone else. In the end, i only managed to trade in my actual day suit for one miserable extra photo.

    What pissed me off was that the boss Judy, made a remark that everyone's expectations' is different. That a walk in customer had just chosen a suit with no problems, whilst my bro could not accept what was available. This i could not accept. Who doesn't want the best for his wedding. I am sure if it's her family, she would want to have the best.

    In summary, they over promised us in the begining, very poor customer service. There was not really any formal one to one time spent with the coordinator at all. Don't be fooled by their marketing sales talk. Once you sign on the dotted line, there's no turning back as you would have paid a large sum of money.

  3. #3
    Junior Member Celestine is on a distinguished road
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    I agree with Engee that Graceful Image does not have good after sales service. Before my hubby and I signed up for the wedding package, the wedding coordinator took time to attend to our doubts and even gave me a preview of the gowns they have in the second floor showroom. Hwoever, during fitting day, I was not being attended to personally by the assigned wedding coordinator. Also, they gave me very limited and not too up to date designs. The offering was so different from those shown to me before we signed up for the package. We just make the best of the situation since we have made considerable payment for it.

    However, the thing that upsets me and I think for most brides-to-be will be that when you have concern for your actual day bridal gown, the bridal studio tells you that it could not be done as they have too few seamtress to fix the problem and you are expected to take it or leave it. I think such service is unacceptable and unbecoming of a bridal studio with such long history! Don't they take pride in their gown design?? & also how could they expect bride to be to accept a sub standard piece of gown and brush asides her concern that it could never be done?

    I feel that the issue is not so much of whether the fitting of the gown could be done but rather one of service. My hubby and I have paid not just for the gown but also service. Is something is not right, isn't it the bridal studio job to see to it that the problem is fixed and work out a solution with the couples concerned.

    Wedding fitting could be a very ha[ppy and enjoyable experience. After all is not always that we will be dressing up as a bride. However, Graceful Image has made the gown selection and fitting session a very much unplesanat and stressful experience for my hubby to be and I.

  4. #4
    Member hpchean is on a distinguished road
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    Nothing worth to be mentioned. The service sucks. The uncle co-ordinator didn't know what he was doing and never try to understand customer need in-depth.

    I already told him that I need a pink fancy gown for my ROM, and he really approached the designer and chit chat for a while. After that he continued on the package details and keep beating around the bush when I asked him to show me their dress. At the end, I just said, I can only decide after looking at your gowns. Then he just told me that, "we may not have the pink gown that you want." Ello, then don't waste my time if you don't have something that I want.

  5. #5
    Member valmel is on a distinguished road
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    two thumbs up! gorgeous dresses and great customer service.

  6. #6
    Member bellsandwhistles is on a distinguished road
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    Yes! Great staff, lovely dresses and top notch wedding photography.

  7. #7
    Member jelliebeans is infamous around these parts
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    i heard they have good photography services. how about the gown and MUA? are they good too? we're still scouting for bridal shops..

  8. #8
    Member twinklehaze is infamous around these parts
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    I agree. they are really awesome in doing bridal services. Highly recommended.

  9. #9
    Inactive Member dianawilson is on a distinguished road
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    They are having a gorgeous collection of wedding dresses, accessories and also provides a great photography service.

  10. #10
    Junior Member kywedding is on a distinguished road
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    is it affordable and how do they look like

  11. #11
    Member pillowskies is infamous around these parts
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    any sample pics on their wedding dresses?

  12. #12
    Senior Member ladymarie is infamous around these parts
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    is this bridal studio any good? i want to read some reviews.

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