Hotel Fort Canning (HFC) Wedding Banquet - Page 5
    
 
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  1. #61
    Junior Member Dreylan8883 is on a distinguished road
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    Hi. I'm 2014 dec btb! Anyone else holding here?

  2. #62
    Junior Member baabaab is on a distinguished road
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    Thumbs down

    Just helped my friend with her wedding at HFC last weekend.
    Service was VERY POOR.
    All considering HFC should seriously re-consider the decision.

    the AV throughout the night was very bad.. highlighted to the manager from the START of the wedding but nothing was done.
    already the FIRST march-in, the music that was played had problems.

    the first video did not have any music accompanied, and the AV did not even do any contingency actions by playing some form of background music.

    no support from the hotel came down to attempt to resolve the issue; even though it was highlighted to the manager many times.
    from the 1st video to the LAST video, totally worsen on AV side.
    the AV side totally screwed up; ultra blur images for ALL videos and montage, and some projectors got NO SOUND AT ALL.
    the band could not sing at the start cos the mic not working.
    the AV got from bad to WORSE through the entire night.
    totally ruined the wedding night for the couple.

    AND the manager had the cheek to brush it off as merely a technical glitch!
    (so roll eyes. if the glitch cannot be resolved from 8pm till 1130pm, it is called a PROBLEM)

    From my table and feedback gathered from my other colleagues who sat at another table:
    • Slow, had to repeatedly ask the service staff to refill CHINESE TEA (let's not talk about wine even!)
    • food served was inconsistent; some guest already finished dessert and about to leave but others havent even finished the 2nd last dish
    • food served was also not hot enough; timing control regarding food was poor

    the worst thing is that their service recovery from the hotel is VERY BAD.
    to the point where the hotel is not even willing to apologize and admit that responsibility for the screw-up lies with them.
    they even tried to PUSH THE BLAME to the couple and us (the couple's entourage).

    apparently the ops manager assigned to the dinner had only worked 1 WEEK at the hotel.
    which he conveniently tried to use it as an excuse.
    totally ZERO apologies from the staff.

    heard high reviews from the couple after they spoke with the sales and decided on the hotel.
    but too bad the hotel COULD NOT DELIVER.
    highly likely all talk only.

    SERIOUSLY ULTRA POOR experience with HFC.
    i would NEVER even consider them for my own wedding next time.
    Will also advise all my friends to NOT consider this hotel at all!

  3. #63
    Junior Member Magmag is on a distinguished road
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    Attended my friend's wedding at Hotel Fort Canning...
    Whole experience was very bad.

    Firstly the music and the projections and videos were of poor quality.
    if i am not wrong, the first march-in music was done poorly and they had to re-play it as well.
    towards the end when the couple was playing the morning video, the whole video quality that was projected out totally blurred, like 3D video.

    the service for the night was also poor.. we had to request several times before they top-up drinks / changed plates.
    the food served was good, portion was big, but not hot enough.
    not bad for the food, i even had 2 bowls of sharks fin.

    but overall, food cannot make up for all that went wrong that night..
    just very poor execution of the whole wedding..

    i am going to plan for my own wedding next year..
    Dont think i will consider this hotel fort canning at all.

    Very big thumbs DOWN to this hotel...

  4. #64
    mie
    mie is offline
    Junior Member mie is on a distinguished road
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    any more reviews to share? i heard a lot of bad service from HFC from other forums.

  5. #65
    Junior Member Kendra is on a distinguished road
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    Hotel fort canning

    Hi everyone,
    Any reviews on hfc?
    I am new here.

  6. #66
    Member nellybel is on a distinguished road
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    i've been there once when we stayed in singapore. i was impressed with the hotel's service and facilities. the crew of the hotel was really accommodating and friendly. their food was great too.

  7. #67
    Junior Member Jocarissa is on a distinguished road
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    Dropped HFC an email, never respond for 2 days so I called up. The senior manager sounded quite impatient and rude over the phone and insisted I resend the email to same email address. The assistant catering mgr followed up with a call saying he will link me up with his colleague to arrange an appt, but It nv happen. End of story. Unprofessional staff, a pity for a hotel with great potential

  8. #68
    Junior Member RabbitPrincess is on a distinguished road
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    Hi BTB ,
    Just had my solemnization on the 1st March at HFC !! It was super wonderful. Totally like a fairytale. Our solemnization is during the late evening around 7.30pm , just nice the sun setting. It was at the garden terrace . Looks totally romantic and wonderful. And after that the guests went over to the Glasshouse for buffet dinner. The food was wonderful too !! All guests had very wonderful feedback about everything. All my cousins claims that they would like to have their solemnization there too !! Due to the romantic ambiance. All the AV and the staffs service were super good.
    Just a tips for all BTB, for any disc to play, do make an arrangement with the hotel to try out about 1 or 2 weeks before. So that there will not be any screw up. Because sometimes the format just doesn't fit for every device. And everything, liase with them nicely. Like a super kan jiong bride like me, i printed out a list of my schedule and instruction for the AV. Then liase with them a few hours before my solemnization. As 6 months before, i get to know that there are 8 wedding going on , on the same day. So to prevent screw up (our most important day), i have to do all preparation.

  9. #69
    Junior Member mikeEsther is on a distinguished road
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    Hi Rabbit ...

    I was just wondering how much u spent in total for that day event ? i Have actually planned my big day on Jan 2015 and also who was your coordinator ? Currently at the mmt for me is "Priscilla". Please PM me .

    Thanks in advance !!!

  10. #70
    Member mangochan is on a distinguished road
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    I really love the set up of their outdoor wedding. The management is really welcoming and helpful. Since I inquired through their email they have been quick to answer my query and provided helpful suggestions.

  11. #71
    Member daydreamer is infamous around these parts
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    fullerton hotel really offers great services. plus their attendants are really professional.

  12. #72
    Junior Member jesisme is on a distinguished road
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    Which other hotels is good?

  13. #73
    Junior Member cupcakesandfreckles is on a distinguished road
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    Hi ladies,

    I have a wedding dinner package to sell at HFC for 13 December 2014. Email me at erica.kittylye@gmail.com if you are keen.

  14. #74
    Member daydreamer is infamous around these parts
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    raffles hotel is also a good hotel.

  15. #75
    Junior Member angelyup is on a distinguished road
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    Able to use it for 2015 wedding banquet?

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