Review of Movenpick Hotel, Sentosa - Page 2
    
 
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  1. #16
    Junior Member Elysian is on a distinguished road
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    Review on Movenpick hotel

    Hi all, just checking on your experiences with movenpick for their chinese banquet? How's their food, service level and have anyone been to their wedding show before? If so, what were their perks?

    Thank you so much

  2. #17
    Junior Member Shanzshanz is on a distinguished road
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    Worst experience ever in ALL AND EVERY AREAS!!

    Super terrible customer service this hotel can have! Especially when you know there is a wedding banquet going on that day but things just can't make exceptional for the couple.

    FRONT DESK:: We are not allowed to pre-check in on behalf for the couple at front desk as the CSO keep telling us due to security purpose, they need to check-in in person with IC or passport. However, am truly disappointed with the wedding co-ordinator that she insisted that this was instructed by their FINANCE MANAGER that the couple have to check-in by themselves and producing their IC/passport in order to get the room. TOTALLY RIDICULOUS!! I don't see any problem in other hotels but why MOVENPICK? Moreover, is the PENTHOUSE SUITE that the couple is staying for the night. For the price they pay for, this is the kind of services they got from the "5-star hotel"? Expecting the wedding couple to dress in their gowns and suit and stand at the reception for check-in after a hectic day in the morning! Finally, someone from the front desk allowed us to go up to the room and do the check-in later.

    SECURITY:: When the couple arrived, Bridal car was stopped by the security and was NOT ALLOWED to park at the VIP lot. Reason being, their car plate number was not registered in the list at the security post. WHAT IS WRONG WITH THEM? Though the number was not in list, why can't they just let the couple get their bridal car parked first and settle later? Arguing at the entrance and making the couple totally upset and angry over trivial matter. Not only that, the security manager even THREATEN them and mentioned to them that he was an ex-law enforcement officer. SO WHAT? USING LAW against us now? Besides the bridal car, the couple also given the co-ordinator 2 other car plates which are meant for their parents. STILL, the security stopped them not allowing them to park and forces them to drive out to beach station to park and walk over. Once again, UTTERLY DISAPPOINTMENT!

    ROOM AND SERVICE:: Far away from what you and I would expect from PENTHOUSE SUITE. The flooring of the room was bad, air con was leaking, phones are down, room is SUPER HOT and power plugs are not working. Called for the technician to come and take a look. Give us attitude response saying that the air con leaking was due to CONDENSATION and hot weather! What kind of stupid explanation is this? Reprimanding us saying that the phone was unplugged that's why the phone is not ringing. ATTITUDE PROBLEM of a technician. Till the day the couple check-out, the leaking of air-con was not fixed and the room remains hot and stuffy.

    BANQUET DINNER:: The only satisfaction we had was during the banquet dinner. Would like to thank Darren & Jacky for their professionalism. They are the only 2 person we have met and helped us running the dinner smoothly. Great work!

    Overall, the whole experience was very bad and not acceptable. Internal communications between different departments were not communicated properly even though the wedding co-ordinator had instructed beforehand. A round check should be done the day before or in the morning on the day of wedding. This should be the responsibilities of the wedding co-ordinator to make sure everything was in placed and message passed down properly. Seriously there should not be any issue with the pre-check in as a co-ordinator this should be something that you can help and do for the couple. Check again with the security on the car listing in case they missed out, and YES THEY DID!! Management need to review all departments and they should be all working hand-in-hand supporting each other.

    Poor service.. Don't even think about them giving you extra perks.. and the food was not delicious..

    Absolutely failed in managing your people and the hotel!!

  3. #18
    Junior Member Shanzshanz is on a distinguished road
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    Also, about the extra helper room.


    Only the PENTHOUSE (601) was ready but not the helper room (602). Everyone needs to prepare and bathe for the dinner at night and we only have 1 bathroom in the suite. Hence, everyone was taking their turns to bathe and there are about 12 of us in the room. After waiting for about an hour or so, we called the reception AGAIN and ask if the helper room, which is next to suite, was ready. Apparently, the guest in the room had a ultimate late check-in causing us not having the helper room on time. So we were given the next room (603) first. Only about at 4pm, the helper room was then READY!

    Doesn't really MATTERS ANYMORE!! Since we were all ready and done with.
    Hotel should not even have given the guest our helper room (602), and don't assume that the guest will check out on time @ 12pm!!
    This is what happen when we don't get what we requested and the guest had a very late check-out!!!

  4. #19
    Junior Member Shanzshanz is on a distinguished road
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    After talking having long talks and emails going on for a few days, Movenpick decided to waive off 2 tables for the banquet. Well, at the very least, they apologised and compensated and assuring that they will review all staffs for that night. But still, this will be our first and last time stepping into Movenpick.


    Quote Originally Posted by Shanzshanz View Post
    Worst experience ever in ALL AND EVERY AREAS!!

    Super terrible customer service this hotel can have! Especially when you know there is a wedding banquet going on that day but things just can't make exceptional for the couple.

    FRONT DESK:: We are not allowed to pre-check in on behalf for the couple at front desk as the CSO keep telling us due to security purpose, they need to check-in in person with IC or passport. However, am truly disappointed with the wedding co-ordinator that she insisted that this was instructed by their FINANCE MANAGER that the couple have to check-in by themselves and producing their IC/passport in order to get the room. TOTALLY RIDICULOUS!! I don't see any problem in other hotels but why MOVENPICK? Moreover, is the PENTHOUSE SUITE that the couple is staying for the night. For the price they pay for, this is the kind of services they got from the "5-star hotel"? Expecting the wedding couple to dress in their gowns and suit and stand at the reception for check-in after a hectic day in the morning! Finally, someone from the front desk allowed us to go up to the room and do the check-in later.

    SECURITY:: When the couple arrived, Bridal car was stopped by the security and was NOT ALLOWED to park at the VIP lot. Reason being, their car plate number was not registered in the list at the security post. WHAT IS WRONG WITH THEM? Though the number was not in list, why can't they just let the couple get their bridal car parked first and settle later? Arguing at the entrance and making the couple totally upset and angry over trivial matter. Not only that, the security manager even THREATEN them and mentioned to them that he was an ex-law enforcement officer. SO WHAT? USING LAW against us now? Besides the bridal car, the couple also given the co-ordinator 2 other car plates which are meant for their parents. STILL, the security stopped them not allowing them to park and forces them to drive out to beach station to park and walk over. Once again, UTTERLY DISAPPOINTMENT!

    ROOM AND SERVICE:: Far away from what you and I would expect from PENTHOUSE SUITE. The flooring of the room was bad, air con was leaking, phones are down, room is SUPER HOT and power plugs are not working. Called for the technician to come and take a look. Give us attitude response saying that the air con leaking was due to CONDENSATION and hot weather! What kind of stupid explanation is this? Reprimanding us saying that the phone was unplugged that's why the phone is not ringing. ATTITUDE PROBLEM of a technician. Till the day the couple check-out, the leaking of air-con was not fixed and the room remains hot and stuffy.

    BANQUET DINNER:: The only satisfaction we had was during the banquet dinner. Would like to thank Darren & Jacky for their professionalism. They are the only 2 person we have met and helped us running the dinner smoothly. Great work!

    Overall, the whole experience was very bad and not acceptable. Internal communications between different departments were not communicated properly even though the wedding co-ordinator had instructed beforehand. A round check should be done the day before or in the morning on the day of wedding. This should be the responsibilities of the wedding co-ordinator to make sure everything was in placed and message passed down properly. Seriously there should not be any issue with the pre-check in as a co-ordinator this should be something that you can help and do for the couple. Check again with the security on the car listing in case they missed out, and YES THEY DID!! Management need to review all departments and they should be all working hand-in-hand supporting each other.

    Poor service.. Don't even think about them giving you extra perks.. and the food was not delicious..

    Absolutely failed in managing your people and the hotel!!

  5. #20
    Junior Member milogirl is on a distinguished road
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    Mövenpick Rename

    Mövenpick has been renamed to Le Méridien Singapore

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