Hi All BTBs, just ended my wedding and would like to share my personal experience on Zwedding. My experience with them was a mixed feeling. Definitely, Grace Liew my consultant made my experience nothing at all pleasant and a total nightmare if I were to say. I will never forget how blatantly rude she was and her aftermath attitude. To think that she was one of their senior consultant and such service and remarks coming from her is simply unbecoming.
To cut the story short, I don’t think I was a nasty bride to be to begin with and that being said, I am not sure what to expect of either from a consultant. I didn’t had much expectations and I think being a consultant one should be helping brides to be instead of upsetting or not getting their stuffs right. As a consultant she have failed me terribly.
When I first signed for Zwedding, I had already requested for a MUA. Which sadly, Grace might be overwhelm with her work that my timings were not locked in and I was asked instead to self arrange the timing with my MUA whom I had not met till the day of my photo shoot. Prior to the photo shoot, I didn’t have a trial makeup as my MUA was on a tight schedule and I myself was constantly busy with work. I was ok to go without as I am confident that my requested MUA will be good and she was definitely fantastic! She was very kind to message me and offered me a trial makeup ( which Grace didn’t even bother) after which I told her there’s not a need as I am happy with what she did for me and I know I am in good hands with her.
Selection of gowns wasn’t an entire smooth journey for me. Is either you liked or hated it. Simple as that.Things started going downhill when I was only informed at the very last hour that the nightgown which I have chosen was taken by another bride to be (ironically, who was her customer and was getting married on the same day as me.) Needless to say, I panicked as my photo shoot was just around the corner. I remember out of desperations I asked her if I couldn’t get any nightgown can I go without for photo shoot and her replied to me was – Up to me.
On the last day of selection which I just had to nail down the gowns as I was leaving for town the very next day. There I was desperate to settle it and in her exact words, she told me that - There wasn't anything called a perfect gown and if I was so fussy I should get my gown customized and even if I did, I will still not be happy as there's nothing called a perfect gown. And to customized a gown is expensive. Night gowns are all the same and only these few colors. At that point I was shocked at her sudden outburst and I did ask if she needs to speak to me in this manner. She didn’t stop and she added on. She said - Even if I have selected my gown I will still not be happy and that I will still change my mind and that to trust her words that I will keep changing and will never find a perfect gown. There’s no such thing as a perfect gown. All these happened when we were in the fitting room while helping me to change my gowns. I was so upset that I was controlling my tears and couldn’t wait to leave the shop which I did. Seriously, such words coming from a senior consultant when Zwedding believes that there's always a gown to suit everyone, I honestly do not think that she preaches this at all since there is no such thing as perfect gown even if you were to customize one.
After this episode, I kept questioning what had I done wrong to deserve this and I refused to tell my hub what had happened. As he was the one who chose Zwedding as he liked CL photography. Till came fitting and her attitude which she gave us on that day which my hub had witness as well. I think enough was enough.
I told my hub what happened previously and that I decided that I wanted a change in consultant and to feedback my unpleasant experience to the management so that they will be aware of what was going on. I didn't demand nor expected for anything. Just needed to air my grievances that I had been through.
During the meet up with the managements. We were only talking to one of them. A lady ( not going to mention name) who was not seated with us but behind the counter was recording our conversation without my knowledge. I felt it was uncalled and unethical and to begin with are you even sincere in talking or listening to what we had encountered? I'm fine with recording but I think the least you should do is to ask as a form of respect as well? This action coming from one of the management is really shocking. After which, I think I might understand why there was a need to film us as I understand from my girlfriend but I do not know how much truth it was as it was not told to me directly by the management. To quote what I have heard. This management ( even before meeting me have already took side with her own staff) told my friend that they could sue me for defamation (and I wonder to which? ) and they can actually don't do my business at all. Which left me in shocked again. Such words coming from a management is of no wonder I understand why Grace behaves like this as well, if the words said were true. Hence, that also sums up why she was recording as well.
Anyway, I'm glad that I have completed my wedding and we do not need to see Grace unhappy face ever again whenever we step into a shop. However, not to fault the rest, I have to say the rest of the team who helped me along the way was brilliant and that made my remaindering journey with them a breeze!