We wanted to share our recent experience with Carlton on securing a wedding banquet and hope that this will be helpful for couples considering Carlton as a venue.

1. Similar to most comments on bridal forums, they were inflexible with the negotiations and benefits.
2. The wedding banquet contract was emailed to us 2.5 hours prior to our meeting at Carlton for the signatures and payment of the deposit. It was a weekday and both of us were at work. Nonetheless, we carved out time to quickly review the contract prior to our meeting at 6pm to sign the contract.
3. We realized that Carlton has a 100% non-refundable, non-transferable clause on their cancellation/postponement clause for 6 months or less notice prior to the wedding banquet date. When we sought Carlton's flexibility on this clause at the 6pm meeting, our sales lady said that it was industry standard and tried her best to get our signatures and payment. Hence, we asked for an additional day to understand this clause, but Carlton gave us an ultimatum on an answer by 10am the next day. Unfortunately, it was an aggressive dateline and we couldn't make the deadline.
4. We continued our search on additional hotel venues and sought the hotels' cancellation/policies. We discovered that Carlton's policy isn't industry standard. The hotels that we contacted (including 5 star hotels) did not have a 100% non-refundable, non-transferable policy.
5. Our research shows that generally the lower star hotels have a more consumer friendly cancellation/postponement policy, while the 5 star hotels had a more aggressive policy.

Hope this helps and good luck with your search!