Updates about my experience.. eventually the photographer did edit and burn another set of pictures for me, but all damage was done. Even though the pictures were claim 'not under expose' with the line graphics and all, but visually aesthetics look it IS over exposed. Not much things can be done, except if you ask me if I would recommend? Definitely a NO, I would recommend brides here to spend slightly abit more to get what is value for.
Hi Jadieee,
This is Jed from The Missing Pieces.
First of all, we apologise for the late reply as we are not aware of your posting until one of our clients directed us here.
We apologise for the delay in delivering your photos due to the peak period during the last quarter of the year and coincidentally with CNY and reservist. As regards to the overexposed images, we should have mentioned on our first meeting that we usually provide higher contrast images which do feel like overexposed on the highlights but not to the extend of losing details and washed out, therefore, we showed you the histograms while reviewing the images and it shows indications within the safe exposure. Even so, we are more than happy to edit the photos further to your preferences.
As for the payment, it is agreed that final payment has to be made on the day of delivery which is in late Feb. However, after delivering the photos to you, you assured me the payment will be transferred to me that day but it was not. After which you mentioned about the images that require further editing. Since the whole set of images is already provided to you, I would assume it makes sense to receive the balance payment from you before we work on your images further. Then you mentioned the balance payment can only be made after your pay day which we agreed on providing a new set of images for the balance payment which results in the delay mentioned. I believe I could have handle it better, and I apologise for the miscommunication in the payment terms.
Last but not least, we would wish all our wedding couples to love the images we took and how we post process them. I am not sure if the final delivered images still look overexposed to you but you reassured me that they looked fine after the additional edit when I showed them to you. As mentioned by your designer, there is nothing much you can do to overexposed images, he is right, but the images provided to you are not overexposed. They are correctly exposed when taken by our photographer, just that we enhance the contrast, so there are still plenty of room for us to darken it while preserving the details.
Since this reply is far 'overdue', I will text you to inform you about this and I hope I can help with the images should there be further edit necessary.
We had a great time working on your wedding and we wish the best for you guys too! Hence, do let us know on the images
Thanks and Happy 2015!