For banquet are so bad and the staff also very bad.
Here is what my experience.
I just hold my wedding dinner banquet last sat.
1) Their av system cork up. 1st mar in there is no image but with sound, 2nd mar in there was image but no sound. We have done few times of test b4 all the guest enter, everything was fine. One of the staff asked my av helper that he can settle every thing here, ask my helper to go out n relax. After 1st mar in thing got screw up, the manager blame on our laptop problem, if there's problem with our laptop, first you should have inform us. I believe the staff adjusted n touches the laptop while nobody around. There's why once we click play there's no image for the 1st mar in.
2) Their service totally sucks, all of my guest feedback was their service not up to standard. Some tables of their fish was cut by the server, some are not cut. One of the guest request the server to cut, server told my guest there he will check with the manager b4 they can cut. Another of my guest asked for a drink and the server reply "I'm busy right now". Just a simple thing yet they can't do it. All of my guest are so unhappy about their service. Server keep dropping the fork on the floor, just beside my guest.
3) food was cold when they serve. I feedback to the manager, yet the manager told me my guest are not around when they serve the food. Which the truth was not that they not around. All 10pax of the guest are at their tables. How can a manager defending their staff, n suspect my guest are lying! This is totally unacceptable and ridiculous! Such a 5star hotel gave suck a low standard service. They do train their staff more b4 they let them go on the floor! Not just hired a few people because they short of manpower.
4) The management doesn't take my feedback into consideration. Till now did not revert back. I'm still waiting for their replies!
Banquet manager: Edwin Lee