Hi, I am Darius. I am writing this to warn anyone who is thinking of engaging 6amfilm for their wedding. I am a victim of 6amfilm's unprofessional and irresponsible practices. A quick summary of what they have did to us. They decided to terminate their service (When it was less than 1 month from my wedding and we have paid 75% deposit already.) using the following excuse:
From Paul Liu (6amfilm) >> "I feel that trust is broken. You mentioned that "But Paul, please don tell me 5th sep 15 will be postpone becos of any of your appointment." I understand your frustration. But from experience, the shoot cannot proceed if there is no more trust btw couple & videographer"
From Paul Liu (6amfilm) >> "... Feeling disappointed with yr reply. But I wld rather not earn from yr wedding videography....."
Now we are stuck in a situation that we will not have any videographer for our big day. 6amfilm did not even feel responsible in finding a replacement for us.
6amfilm only thinks about whether they are interested to EARN from the wedding videography. They do not care if their couple can get a replacement for their big event. I am sure none of you want to be stuck in the same situation as us.
For those who wish to know more, I shall explain in more detailed about our experiences. It is long because I want to share as much information as possible to prevent anyone from falling into the same trap as us (Pardon my poor english).
When we were looking for a videographer, our first question was always: "We will not have gatecrash. What will you film?" Most videographers explained that they will take more video on the wedding couple during the day to compensate for the gatecrash.
However, Paul Liu, the Creative Director of 6amfilm, told us something very different. He mentioned that he was able to offer us a FREE 4 hour pre wedding session to take some dialog with us to compensate for the gatecrash (This idea came from Paul Liu. It was not our demand). Considering his idea is more unique from the rest, we took up his services even though his services are $1980 (Considered high price based on all the other videographers that we met)
That was the beginning of our nightmare. 6amfilm's contract was totally one sided. All the terms and conditions were written to protect them. None of them were to protect us (the Customer). During the discussion of the terms and conditions, he mentioned that 6amfilm has been involved in quite a few court cases with their clients because their clients were unsatisfied with their services. So he needed to draft the terms and conditions to protect his company, claiming that it was their customers whom are being unreasonable. At that point in time, I did not realized that those are the telltale signs. Foolishly, I agreed with Paul Liu that maybe it was really their clients that were unreasonable. (FYI, There was an incident where 6amfilm photographer clashed onto the Champagne Tower and broke everything before the toast)
After the terms and conditions were completed, Paul Liu went on to emphasize that because the 4 hour pre wedding session is FOC, if he received any job that clashes with our pre wedding session, he will give priority to his job. But he will finish the pre wedding shoot by END AUG 2015 (Our wedding is on 26 Sep 2015). We agreed because we trusted his words.
From the deposit payment till the scheduled meeting, in all his meeting, Paul Liu kept mentioned that the pre wedding shoot is FOC/ Out of good will, we will not be given priority. During the discussion, if we were to ask him if he can help us do something, he will mention that if big company were to ask him to do that, he will change them $xxx. So he will not do it for us.
For example: Music selection for video. He mentioned that he would sent us 5 different music. If we find that those music are not suitable, we can tell him why and he will resend another 5 that are closer to what we want. However that was not what it really happened.
This was what really happened: I need to remind him to send me the music, even though we agreed upon the date (Small issue). After sending the first 5 music, we realized that we do not like all of them. We told him we want something not so monotonous and wanted something more lively. We requested him to send more lively music (not so monotonous) but he rejected us. He started questioning us by asking "What do we mean by monotonous?" "If we do not like the choices, we need to go to audiojungle to search ourselves" (There were millions of music that we need to search from scratch). If not we must tell him what "beats" we want or etc... (I am not a musician!!!. but he insisted) Then he started to go on by telling if big company asked him to select the songs for them, he will seat down with them the whole day to choose the songs and he will charge them $xxx amount. Although at the end of the conversation, he sent me another 2 music, but this is totally different from what we have agreed previously. Eventually, we have to sit down (with less than 24hrs) to shortlist the list of music that we preferred and sent it to him the next day so that we can have more meaningful discussion.
In summary, in all his conversation, he will keep mentioning about money. Keep mentioning about the FOC things that we have agreed upon (even though he is the one whom proposed it in the first place). Most importantly, what he did does not match with what he agreed. Seriously, I think no couples like this kind of services.
And here comes the worst part. We were supposed to have our pre wedding shoot at 8 am (Less than 1 month from our AD). At 5 am, we received a message from him saying that he was very sick and he cannot make it. We addressed our concerned to him that we have very tight schedule (I need to fly for business trip quite often). Eventually we mentioned that we can postpone 1 week to 5 Sept 2015 but we CANNOT postpone anymore (Since he always emphasized that our pre wedding shoot will not have any priority because it was FOC). Shockingly, Paul Liu got angry because we told him we cannot postpone anymore. He claimed that there are no more trust and he would not want to earn from our wedding videography. He insisted to refund the money and void the deal. He did not even bother to find any replacement for us. We decided not to argue with him further because he is too unprofessional and irresponsible. He just ended our conversation by replying this (When we have not agreed to void the services):
From Paul Liu (6amfilm) >> Going to rest nw. Pls send me your bank details, i will do up the refunds by end of today. Thank you!
Looking back at this incident, in my opinion, Paul Liu (6amfilm) thinks that they are the boss. He is only looking at the money and care nothing about his clients. It is clearly reflected from our experience stated above.
I hope that none of the wedding couple will not become the next victim of 6amfilm. If you are currently thinking of engaging 6amfilm services, I sincerely hope that you can reconsider. Do you really want to engage such a unprofessional and irresponsible company for your big day? After all, you will NEVER EVER want to be in my situation now.
From Paul Liu (6amfilm) >> "I feel that trust is broken. You mentioned that "But Paul, please don tell me 5th sep 15 will be postpone becos of any of your appointment." I understand your frustration. But from experience, the shoot cannot proceed if there is no more trust btw couple & videographer"
From Paul Liu (6amfilm) >> "... Feeling disappointed with yr reply. But I wld rather not earn from yr wedding videography....."
Now we are stuck in a situation that we will not have any videographer for our big day. 6amfilm did not even feel responsible in finding a replacement for us.
6amfilm only thinks about whether they are interested to EARN from the wedding videography. They do not care if their couple can get a replacement for their big event. I am sure none of you want to be stuck in the same situation as us.
For those who wish to know more, I shall explain in more detailed about our experiences. It is long because I want to share as much information as possible to prevent anyone from falling into the same trap as us (Pardon my poor english).
When we were looking for a videographer, our first question was always: "We will not have gatecrash. What will you film?" Most videographers explained that they will take more video on the wedding couple during the day to compensate for the gatecrash.
However, Paul Liu, the Creative Director of 6amfilm, told us something very different. He mentioned that he was able to offer us a FREE 4 hour pre wedding session to take some dialog with us to compensate for the gatecrash (This idea came from Paul Liu. It was not our demand). Considering his idea is more unique from the rest, we took up his services even though his services are $1980 (Considered high price based on all the other videographers that we met)
That was the beginning of our nightmare. 6amfilm's contract was totally one sided. All the terms and conditions were written to protect them. None of them were to protect us (the Customer). During the discussion of the terms and conditions, he mentioned that 6amfilm has been involved in quite a few court cases with their clients because their clients were unsatisfied with their services. So he needed to draft the terms and conditions to protect his company, claiming that it was their customers whom are being unreasonable. At that point in time, I did not realized that those are the telltale signs. Foolishly, I agreed with Paul Liu that maybe it was really their clients that were unreasonable. (FYI, There was an incident where 6amfilm photographer clashed onto the Champagne Tower and broke everything before the toast)
After the terms and conditions were completed, Paul Liu went on to emphasize that because the 4 hour pre wedding session is FOC, if he received any job that clashes with our pre wedding session, he will give priority to his job. But he will finish the pre wedding shoot by END AUG 2015 (Our wedding is on 26 Sep 2015). We agreed because we trusted his words.
From the deposit payment till the scheduled meeting, in all his meeting, Paul Liu kept mentioned that the pre wedding shoot is FOC/ Out of good will, we will not be given priority. During the discussion, if we were to ask him if he can help us do something, he will mention that if big company were to ask him to do that, he will change them $xxx. So he will not do it for us.
For example: Music selection for video. He mentioned that he would sent us 5 different music. If we find that those music are not suitable, we can tell him why and he will resend another 5 that are closer to what we want. However that was not what it really happened.
This was what really happened: I need to remind him to send me the music, even though we agreed upon the date (Small issue). After sending the first 5 music, we realized that we do not like all of them. We told him we want something not so monotonous and wanted something more lively. We requested him to send more lively music (not so monotonous) but he rejected us. He started questioning us by asking "What do we mean by monotonous?" "If we do not like the choices, we need to go to audiojungle to search ourselves" (There were millions of music that we need to search from scratch). If not we must tell him what "beats" we want or etc... (I am not a musician!!!. but he insisted) Then he started to go on by telling if big company asked him to select the songs for them, he will seat down with them the whole day to choose the songs and he will charge them $xxx amount. Although at the end of the conversation, he sent me another 2 music, but this is totally different from what we have agreed previously. Eventually, we have to sit down (with less than 24hrs) to shortlist the list of music that we preferred and sent it to him the next day so that we can have more meaningful discussion.
In summary, in all his conversation, he will keep mentioning about money. Keep mentioning about the FOC things that we have agreed upon (even though he is the one whom proposed it in the first place). Most importantly, what he did does not match with what he agreed. Seriously, I think no couples like this kind of services.
And here comes the worst part. We were supposed to have our pre wedding shoot at 8 am (Less than 1 month from our AD). At 5 am, we received a message from him saying that he was very sick and he cannot make it. We addressed our concerned to him that we have very tight schedule (I need to fly for business trip quite often). Eventually we mentioned that we can postpone 1 week to 5 Sept 2015 but we CANNOT postpone anymore (Since he always emphasized that our pre wedding shoot will not have any priority because it was FOC). Shockingly, Paul Liu got angry because we told him we cannot postpone anymore. He claimed that there are no more trust and he would not want to earn from our wedding videography. He insisted to refund the money and void the deal. He did not even bother to find any replacement for us. We decided not to argue with him further because he is too unprofessional and irresponsible. He just ended our conversation by replying this (When we have not agreed to void the services):
From Paul Liu (6amfilm) >> Going to rest nw. Pls send me your bank details, i will do up the refunds by end of today. Thank you!
Looking back at this incident, in my opinion, Paul Liu (6amfilm) thinks that they are the boss. He is only looking at the money and care nothing about his clients. It is clearly reflected from our experience stated above.
I hope that none of the wedding couple will not become the next victim of 6amfilm. If you are currently thinking of engaging 6amfilm services, I sincerely hope that you can reconsider. Do you really want to engage such a unprofessional and irresponsible company for your big day? After all, you will NEVER EVER want to be in my situation now.