Le Grand Wedding
- Thread starter kellytan
- Start date
hi dear, i checked out le grand, and among the bs that i saw, i liked le grand's photography and gowns best. they offered me $3888 for photography and AD package. but can only try 3 gowns before selecting your actual gown. Not sure if i'll go with them because 3 is too little for me, and the price a bit high. but i do like their photos, heard from them that it's shot by skyy. still considering, because i love their gowns.. haha.
i also think their gowns are really nice.. but i've never heard of "can only try 3 gowns before selecting actual gown" before??!?!
actually.. 3888 is quite reasonable since their package is quite comprehensive.. includes all makeup+gowns for photo+gowns for AD+flowers to decorate bridal car..
isn't their photography by Chris Ling? or is skyy one of Chris ling's photographers? I love Chris Ling's photos!!
i think there's a "lux" range of legrand's that is not available at zwed..
i just came back from the LG showcase.. current price is
4288nett
1 WG + 1 EG (either 1 is exclusive 1 is luxe range)
1 tea dress
1 gowns (Outdoor)
1 Groom MTM suit (rental)
1 Groom rental suit
24 photos for album
1 large wall photo frame
Studio and local outdoor shoot by CL studio
4 Hairdo and make up
6 corsages
Decoration for bridal cars
For senior PG, need to top up $1500. For Chris Ling, top up $2500.
Each additional photo is $120 nett for CL's and $115 nett for other PG's.
4288nett
1 WG + 1 EG (either 1 is exclusive 1 is luxe range)
1 tea dress
1 gowns (Outdoor)
1 Groom MTM suit (rental)
1 Groom rental suit
24 photos for album
1 large wall photo frame
Studio and local outdoor shoot by CL studio
4 Hairdo and make up
6 corsages
Decoration for bridal cars
For senior PG, need to top up $1500. For Chris Ling, top up $2500.
Each additional photo is $120 nett for CL's and $115 nett for other PG's.
Hey xiaoyan, generally i dun think it's possible to do that, but i have read a review where someone managed to do tt!! so it's not all impossible
Hey xiaoyan, generally i dun think it's possible to do that, but i have read a review where someone managed to do tt!! so it's not all impossible
Wow!! serious? so its somehow possible to ask from them ya? which forum did you read from? can email me? jiayanscreams@live.com? thanks alot
kellytan: yeah i did! did you? i ahven't decided if i want to top up for CL/SKyy.. i would like to take a look at the works of the various Photographers first before i decide. Have you seen any of their works yet? i can't seem to find online portfolios for the photographers other than skyy/CL..
xiaoyan: i'm not sure leh.. i can't remember.. but i would guess it's singaporebrides forum or flowerpod since i'm in these 2 forums more.. haha .. should be under some legrand thread.. go and try!! you signed with Zwed already?
xiaoyan: i'm not sure leh.. i can't remember.. but i would guess it's singaporebrides forum or flowerpod since i'm in these 2 forums more.. haha .. should be under some legrand thread.. go and try!! you signed with Zwed already?
Bride to be
New member
We have very bad experience with Le Grand and Chris (the boss). We signed up with Le Grand because of their advertisement and their Sales designer was pretty good in talking. End up paying almost $5500 for total misery and disappointment. Ivan is the designer who attends to us. Winnie is the coordinator for our wedding package. Dick is our photographer from CL studio, which is under Chris Ling. Chris is their boss. We are really very disappointed with the outcome of the photos and the treatment we received. From day one, Ivan is very good in talking...show me the gowns and ensure me that we will never regret taking up Le grand package. There will be professional from different area to assist us in our package, from choosing of gowns to makeup and taking photos. Le Grand is a designer boutique, their gowns are special and CL studio is under Chris Ling, their photo will be good. No doubt, the package is rather more expensive when compare to others yet very limited to what can be offered. We trusted him that the end product will be good thus we sign up with them. And our nightmare begins 1) when we sign the package, he said Groom's suit MTM, however they cannot provide what we request for. End up, doing a very normal suit with inferior quality (thin polyester material) hot and see through material. 2) We told them that the Groom's outdoor suit is too small and the pants are too short. They did not change to a correct size for us, my poor HTB had to wear the wrong size for whole day of photo shoot. 3) Makeup. I really do not like thick and dark colours makeup. However, my makeup artist told me that if i want the photos to turn out good, have to listen to her. 4) Hair style. From the beginning, Ivan, he told me do half bun. But on Photo shoot day. Again i had been told to bun up all my hair if not outdoor shoots will be very messy. 5) The photo result. Not what we have been showed during our discussion and wanted. What i can say, a waste of money. Not worth to spend. No focus, not professionally taken, anyone else can take such photos. The photos look so bored and dull, no happiness at all. But what to do; we already spend so much, and is just a month away from my AD. We still have to choose the photos 6) the additional photos was quoted to us at $110 less 10% but Winnie did not know and charge us $110. Everything is written in the quotation, from a professional point of view, is Le grand trying to cheat us or is Winnie not professional enough to be serious in her work? 7) The layout, (totally unacceptable) We are very anxious to see our final outcome after paying $5k plus and really hope everything can turns up well as what Ivan said. Guess what happen after waiting for a month, we have been showed a 1 and a half page of A4 paper with poor colour resolution printout to see the layout for my wedding album. Worst of all, we did not know until we are about to leave Le Grand that there is no soft copy to view and that will be more or less finalise to be printed on album. We spend so much, yet being showed a 3 cm x 2 cm low resolution thumbprint image to confirm my photo album. There is no way to see what to touch up, basically the resolution is so bad and have been repeatedly mentioned by Winnie that the colour will be different for the pictures shown.
We finally wake up. Why are we spending so much and getting these in return. As we really cannot take it anymore, on the day of 2nd review, we decided to express our dissatisfaction to Ivan. We really cannot accept the result of the photos. Is not what we have been showed in albums, we are really disappointed with their service. Ivan suggested to let me re take my photos and re do my make up. He even asked another makeup artist to do lighter make up for me on that day and promised to go through the whole process with me. I am really happy with his suggestion.
The next day he called and said his management would like to talk to us and have a further understanding of what we want so that the photos can turns up well.
VERY horrible treatment received from their boss, CHRIS. Ivan was not there, nor Winnie during our meet up. First thing, Chris asked why we are there. I tried to explain our dissatisfaction to him and Ivan have arranged this for us to communicate with him on our expectations. I was stopped by him before i can further explain anything. He said from his professional point of view, all photo is nicely taken and no re take is allowed. It is their talent to turns a normal look into another person. The photo album showed during our discussion with Ivan and sign up, are photos for illustration only, we cannot expect the same effect. He is the BOSS; We have got no right to reject photos. To him, all photos are nicely taken. WHAT IS THIS????? WE PAY FOR OUR LIFE MEMORIES! WE PAY FOR OUR WEDDING PHOTOS! WE PAY FOR WHAT WE WANT FOR OURSELVES. We do not get paid for taking an album for him. Last conversation with CHRIS, take it or leave it, no refund. Tell me what should we do now, so sad.......
We finally wake up. Why are we spending so much and getting these in return. As we really cannot take it anymore, on the day of 2nd review, we decided to express our dissatisfaction to Ivan. We really cannot accept the result of the photos. Is not what we have been showed in albums, we are really disappointed with their service. Ivan suggested to let me re take my photos and re do my make up. He even asked another makeup artist to do lighter make up for me on that day and promised to go through the whole process with me. I am really happy with his suggestion.
The next day he called and said his management would like to talk to us and have a further understanding of what we want so that the photos can turns up well.
VERY horrible treatment received from their boss, CHRIS. Ivan was not there, nor Winnie during our meet up. First thing, Chris asked why we are there. I tried to explain our dissatisfaction to him and Ivan have arranged this for us to communicate with him on our expectations. I was stopped by him before i can further explain anything. He said from his professional point of view, all photo is nicely taken and no re take is allowed. It is their talent to turns a normal look into another person. The photo album showed during our discussion with Ivan and sign up, are photos for illustration only, we cannot expect the same effect. He is the BOSS; We have got no right to reject photos. To him, all photos are nicely taken. WHAT IS THIS????? WE PAY FOR OUR LIFE MEMORIES! WE PAY FOR OUR WEDDING PHOTOS! WE PAY FOR WHAT WE WANT FOR OURSELVES. We do not get paid for taking an album for him. Last conversation with CHRIS, take it or leave it, no refund. Tell me what should we do now, so sad.......
alivespeed
New member
anyone can share current le grand wedding package? my email is alivespeed@hotmail.com..really appreciate, thanks!
Company name: Le Grand Wedding
Address: Le Grand Wedding 79 Tanjong Pagar Road, Singapore 088500
Company service: Bridal Shop
Headline - Here is to the most infuriating experience I bride to be can ever go through
As I walked into the daintily decorated bridal shop along Tanjong Pagar Road, another bride-to-be was complaining bitterly. I should have taken this as my cue to look elsewhere, but a lady at the entrance of the shop who greeted me in a friendly manner, convinced me to stay. So, that's what I did and haven't spent a day not regretting this. This lady, Adora (who helped design my dress) has now left the company. She left in the middle of making the dress. Sure, this could not be helped, but the aftermath is the reason that I felt compelled to write this review, because it's only fair for all brides-to-be to know exactly what they are getting themselves into before they agree to give away their hard earned cash to poor, poor, poor service (notice I said poor not once, but three times!!!)
So, here's my horror story. With most establishments, it is normal practice to pay a portion of the cost of the dress first and the remaining portion upon satisfactory completion of the service. But NOT Le Grand. They want the money first and now that they have it, you have to sit in agony and chew your nails. Because they don't respond to emails.
Daniel, is quite frankly an incompetent buffoon. He doesn't seem to understand the basic concept of customer service. I once asked a question about the status of my dress. And in his response, which came a week later, he simply copied and pasted a generic response not even bothering to respond to my question. He just went on about me being the most beautiful bride ever. I simply just gave up. The stress of planning a wedding plus this nincompoop adding to it was not worth my energy.
I no longer live in Singapore and have relocated to Hong Kong. This just added to my stress and helplessness.
I sent another email in June (dress still being made) Ok. July? No response. August, silence. Fast forward to the present, I sent a series of emails asking why I had no news about the dress in September when the dress was meant to be ready by April. September!!!!!!!!!!!
Silence. Then, I sent another email to Daniel saying - "It's been four days now and no response!!!!!!!!!" I had to call from Hong Kong to tell the store to PLEASE ask Daniel to respond to my email. To add to that, I sent yet, another email.
Three days later, he responds, apologies all round.
He then explained that he couldn't contact me earlier because he had no way of contacting me since I was no longer in Singapore. So, I forwarded previous emails that I had sent to him directly before he finally admitted that I did write to him after all and HE DID HAVE MY EMAIL ADDRESS. Meaning he could indeed contact me if he wished. (See email below)
I did email you earlier, but my company email address was crashed thats why i couldnt get you and needed Adora to email you. I do apologise for the incovenient causes to you.
Meanwhile, your dress is ready though. I heard from Adora that your wedding date changed, probably when? For a made-to-measure gown, normally we would like our customers to do their fitting before collecton. I wonder do you able to make a trip down to Singapore in near future? Otherwise we will have to ship you the dress and the shipping fees will be covered by your side.
Do let me know what do you think.
Thanks
Bst Rgds,
Daniel
Ok, so send me the dress. NO, Daniel responds, you have to cover the shipping costs (smiley face).
Really??? Really?? After ignoring my emails, after this service, that's that?
I explained to him that it was unfair to force a client to pay upfront and not get the service. Other establishments agree for their customers to pay a part of the dress first and the remaining part upon satisfactory completion of the service.
I told him I will have to write a review, because people have to know.
He didn't like this and went on the attack:
"Because i force you to pay up front" this is a very harsh sentence to see with my eyes.
Firstly, my company did not force any of our customers to pay for anything before they decided to sign a deal with us.
Secondly, you are getting a customize dress from our company, full payment is applicable before we proceed with the production.
Thirdly, how do you judge our service and quality of product is not acceptable. We do understand your situation of not living in Singapore and you have to travel all the time around the world, when comes to arrangement of appointment, it was difficult. We hope you do understand you are getting not an off-the-rack item, we need you to be around to make adjustment, fitting and stuffs. This is how we guarantee all of our customers are getting a perfect wedding gown. Thus, service takes two hands to clap, you should not have put all the blame on us.
Last but not least, writing a review on news paper, somehow it does sounds like we are being threaten. On behalf of my company, we hope you are not serious about that, otherwise company will make an effort of following up inquiries.
Many Thanks,
Cheers,
I responded as follows:
You can put it like this "full payment is applicable before we proceed with the production." But, all this is saying is customers have to pay up front or you won't make the dress. Period. Whether I like the dress or not, or the service or not. This is forcing.
You may not like it, but this is what you are doing to your customers. You are making them pay up front and then you don't deliver the service.
Writing a review is important so that future customers know exactly what they are getting into before doing business with you.
Daniel asked me what other solution I had in mind. And I basically, told him that the service has been pretty unreliable and from email communication (and I am including the tardiness of the emails, and the way you write to me, etc) and the fact that the dress was supposed to be complete by April for July and it wasn't. I told him to:
"please spare me any more grief. Complete the dress, and I will make the final fittings in Hong Kong after you've sent me the dress so I no longer have to deal with your company. That's the only solution I can think of. The alternative would be asking for a full refund."
He said he would check with management and get back to me. Then a few minutes later, he send me the below email:
Your MTM dress supposes to be self-collected and it does not include shipping fees, insurance and also any import or/ export tax.
Your dress is ready for collection since 26th of July. So do let me know when are you coming down for collection.
Many Thanks.
So, I still have no dress. I don't even have a picture of the dress. We are now mid-September and no dress. They keep telling me, the dress is complete, it is not yet complete, it is complete. I have no idea.
I seriously don't recommend this bridal store. Ladies, if you are looking to make a wedding dress and go past "Le Grand Wedding" on Tanjong Pagar Road, just keeping walking ---Fast. Don't look in, don't even bat an eyelid just keep on moving to the next store before you get burned like I did.
Address: Le Grand Wedding 79 Tanjong Pagar Road, Singapore 088500
Company service: Bridal Shop
Headline - Here is to the most infuriating experience I bride to be can ever go through
As I walked into the daintily decorated bridal shop along Tanjong Pagar Road, another bride-to-be was complaining bitterly. I should have taken this as my cue to look elsewhere, but a lady at the entrance of the shop who greeted me in a friendly manner, convinced me to stay. So, that's what I did and haven't spent a day not regretting this. This lady, Adora (who helped design my dress) has now left the company. She left in the middle of making the dress. Sure, this could not be helped, but the aftermath is the reason that I felt compelled to write this review, because it's only fair for all brides-to-be to know exactly what they are getting themselves into before they agree to give away their hard earned cash to poor, poor, poor service (notice I said poor not once, but three times!!!)
So, here's my horror story. With most establishments, it is normal practice to pay a portion of the cost of the dress first and the remaining portion upon satisfactory completion of the service. But NOT Le Grand. They want the money first and now that they have it, you have to sit in agony and chew your nails. Because they don't respond to emails.
Daniel, is quite frankly an incompetent buffoon. He doesn't seem to understand the basic concept of customer service. I once asked a question about the status of my dress. And in his response, which came a week later, he simply copied and pasted a generic response not even bothering to respond to my question. He just went on about me being the most beautiful bride ever. I simply just gave up. The stress of planning a wedding plus this nincompoop adding to it was not worth my energy.
I no longer live in Singapore and have relocated to Hong Kong. This just added to my stress and helplessness.
I sent another email in June (dress still being made) Ok. July? No response. August, silence. Fast forward to the present, I sent a series of emails asking why I had no news about the dress in September when the dress was meant to be ready by April. September!!!!!!!!!!!
Silence. Then, I sent another email to Daniel saying - "It's been four days now and no response!!!!!!!!!" I had to call from Hong Kong to tell the store to PLEASE ask Daniel to respond to my email. To add to that, I sent yet, another email.
Three days later, he responds, apologies all round.
He then explained that he couldn't contact me earlier because he had no way of contacting me since I was no longer in Singapore. So, I forwarded previous emails that I had sent to him directly before he finally admitted that I did write to him after all and HE DID HAVE MY EMAIL ADDRESS. Meaning he could indeed contact me if he wished. (See email below)
I did email you earlier, but my company email address was crashed thats why i couldnt get you and needed Adora to email you. I do apologise for the incovenient causes to you.
Meanwhile, your dress is ready though. I heard from Adora that your wedding date changed, probably when? For a made-to-measure gown, normally we would like our customers to do their fitting before collecton. I wonder do you able to make a trip down to Singapore in near future? Otherwise we will have to ship you the dress and the shipping fees will be covered by your side.
Do let me know what do you think.
Thanks
Bst Rgds,
Daniel
Ok, so send me the dress. NO, Daniel responds, you have to cover the shipping costs (smiley face).
Really??? Really?? After ignoring my emails, after this service, that's that?
I explained to him that it was unfair to force a client to pay upfront and not get the service. Other establishments agree for their customers to pay a part of the dress first and the remaining part upon satisfactory completion of the service.
I told him I will have to write a review, because people have to know.
He didn't like this and went on the attack:
"Because i force you to pay up front" this is a very harsh sentence to see with my eyes.
Firstly, my company did not force any of our customers to pay for anything before they decided to sign a deal with us.
Secondly, you are getting a customize dress from our company, full payment is applicable before we proceed with the production.
Thirdly, how do you judge our service and quality of product is not acceptable. We do understand your situation of not living in Singapore and you have to travel all the time around the world, when comes to arrangement of appointment, it was difficult. We hope you do understand you are getting not an off-the-rack item, we need you to be around to make adjustment, fitting and stuffs. This is how we guarantee all of our customers are getting a perfect wedding gown. Thus, service takes two hands to clap, you should not have put all the blame on us.
Last but not least, writing a review on news paper, somehow it does sounds like we are being threaten. On behalf of my company, we hope you are not serious about that, otherwise company will make an effort of following up inquiries.
Many Thanks,
Cheers,
I responded as follows:
You can put it like this "full payment is applicable before we proceed with the production." But, all this is saying is customers have to pay up front or you won't make the dress. Period. Whether I like the dress or not, or the service or not. This is forcing.
You may not like it, but this is what you are doing to your customers. You are making them pay up front and then you don't deliver the service.
Writing a review is important so that future customers know exactly what they are getting into before doing business with you.
Daniel asked me what other solution I had in mind. And I basically, told him that the service has been pretty unreliable and from email communication (and I am including the tardiness of the emails, and the way you write to me, etc) and the fact that the dress was supposed to be complete by April for July and it wasn't. I told him to:
"please spare me any more grief. Complete the dress, and I will make the final fittings in Hong Kong after you've sent me the dress so I no longer have to deal with your company. That's the only solution I can think of. The alternative would be asking for a full refund."
He said he would check with management and get back to me. Then a few minutes later, he send me the below email:
Your MTM dress supposes to be self-collected and it does not include shipping fees, insurance and also any import or/ export tax.
Your dress is ready for collection since 26th of July. So do let me know when are you coming down for collection.
Many Thanks.
So, I still have no dress. I don't even have a picture of the dress. We are now mid-September and no dress. They keep telling me, the dress is complete, it is not yet complete, it is complete. I have no idea.
I seriously don't recommend this bridal store. Ladies, if you are looking to make a wedding dress and go past "Le Grand Wedding" on Tanjong Pagar Road, just keeping walking ---Fast. Don't look in, don't even bat an eyelid just keep on moving to the next store before you get burned like I did.
they are considered to be on the higher end compare to the rest of the shop along the same road. I can only say if you are small size and like simple design... then this will be one of the place. If you are on medium to big size ... this place got limited choice for you.
if you like fancy gown they have very limited choice too.
for the guy..... VERY LIMITED CHOICE is all I can say.
Service wise they are very nice people but after you sign up and then you were change your mind or anything else.... you are not able to get refund ... best of all not even do a transfer. Nice service but not flexible.
if you like fancy gown they have very limited choice too.
for the guy..... VERY LIMITED CHOICE is all I can say.
Service wise they are very nice people but after you sign up and then you were change your mind or anything else.... you are not able to get refund ... best of all not even do a transfer. Nice service but not flexible.