I recently had my wedding dinner at Copthorne King's hotel. I would definitely not be recommending this hotel to anyone. My experience with Copthorne King's hotel has been very frustrating and disappointing.
There were several issues faced during the period leading up to my wedding day:
(1) My coordinator was a "yes-man" and very amiable in person, but many of the things he promised he failed to deliver on. Mostly, these were details of our wedding package. However, on many occasions, he promised to update my husband and I via e-mail "tomorrow", but never did.
(2) My coordinator offered poor advice. When I asked him earlier for the letter to begin processing our invitation cards, he expressed it was too early and only gave me the letter less than 2 months prior to my wedding day after I repeatedly asked. When I got to the printers, I was informed by them that I was very "last-minute" and others usually came much earlier as it takes 2-3weeks to print. Hence, I only received my invitation cards about a month before my wedding day and could only begin posting out invitations then!
(3) My coordinator was very unhelpful. He was unable to offer solutions to several problems encountered. One major problem was my father-in-law not having the correct hotel room type upon check-in. We had booked, through my coordinator, a "deluxe room" for him but were instead given a much smaller "superior room". My husband's aunt was unable to check-in entirely, being told that she had no booking. We had also booked her a "deluxe room" through my coordinator. These bookings had been acknowledged by him through e-mail. After trying to resolve the issue with the hotel's front desk and failing (both were told the hotel was "fully booked"), I was informed of their situation. When I told my coordinator, he simply asked me to have them try to speak to the front desk again.
(4) My coordinator was not forthcoming with details during our meetings. On our final meeting (less than 2 weeks before our actual day), we informed him that we were likely to only have 23 tables (instead of the original 25). We discussed the possibility of paying for 25 tables, serving only 23 tables on the actual day, and saving the remaining 2 tables as "credit" for future use. He said it would not be a problem. However, I received an e-mail from him a few days later stating that we can only use 1 table as "credit" and this had to be used within a month from our wedding day.
There were issues on the wedding day itself and later on too:
Smaller issues -
(1) We were promised flower petals on the bed in the bridal suite as part of the "standard decorations". As such, we did not prepare any flowers to decorate the bridal suite - we had decorated the rest of our venues accordingly. When we arrived in the bridal suite on the day, there were no such "standard decorations". We had no choice but to make do with the plain room for our video-shoot.
(2) The dinner was delayed because of the hotel. We had sent our schedule to the coordinator prior to the actual day and he had acknowledged receiving it. On the actual day, we stuck to the schedule and did our first march-in on time. However, the hotel was not ready to serve the food hence the guests were kept waiting.
(3) The background music supplied by the hotel was terrible in that the tracks skipped and stalled.
(4) My coordinator had said during earlier meetings that we could do a shorter march-in or a longer march-in and that both are easily arranged for (different route). On the day, we wanted to do a shorter first march-in then a longer second march-in so the guests on the farther end were not left out, but he said we could not as there was insufficient room to march through the longer route.
Major issues -
(1) My helpers experienced difficulty negotiating with the hotel staff to have the food from the 24th table (unoccupied table) packed for take-away. The hotel staff continued to put food onto the unoccupied table.
(2) We were promised a $60 complimentary voucher for room service. We ordered room service after the wedding dinner, but nothing ever came. I informed our coordinator and he promised to "look into it". However, I have never heard back from him. He was also unable to offer an alternative (for instance, compensation) for their lapse in service.
(3) I was informed by the hotel staff that I am supposed to hear from my coordinator regarding the remaining credit from the 25th table that we paid for. He is supposed to advise me regarding how I may use this credit. The credit (I was told) is to expire a month after my wedding day. I have not heard from my coordinator still. I have written in to the hotel and have not heard from them either.
To anyone who is considering this hotel for your wedding - do think twice!
