Hi, I wanted to share my experience in this as well. The lady who attended to us recently was not really experienced, neither was she friendly or outspoken. She didn't seemed interested to explain package details with us, not forgetting that she hardly has a smile on her face (felt like we owed her something) and was always looking at her watch. Met her twice and same unhappy outcome received. In one of the occasions, we stayed back to drink at the lounge and noted that she was happily entertaining another couple for over an hour that the other couple looked way too bored while she barely spent 30 mins with us! Perhaps it's because we are having an intimate wedding event. I always favored this hotel because of Li Bai restaurant and had thought this is the hotel we can depend on, but looks like not. I'm glad I decided to ditch this hotel. I don't fancy hotels who treats their potential clients unequally. Neither should you. My 3 cents.