MARINA BAY SANDS (MBS) - Weddings by the Bay

Z

zuee1987

New member
Unhappy about MBS catering and conference manager

I'm extremely upset abt my experience w generally how MBS catering and conference manager handle our wedding.

The unhappiness date from the start of our venue hunting. Firstly, when we emailed to enquire abt the rates and venue details, Jeremy replied us. However on further enquiry if we could visit the venue, there was no reply for a long time. When we called to make an appointment, he wasn't even aware that we were expecting a reply from them. Fine, nvm. Then he said we could go down and meet his colleague on a certain date and said would contact us wrt the timing. On the day itself, nobody called, we had to call him to arrange for a time. He said his colleague could show us around.

After viewing the place, we were pretty pleased with the venue and decided to settle w MBS, but we indicated our preference to have Jeremy's colleague, Jennifer, to be our coordinator.

Thinking that we would not be upset abt the lack of responsibility of the first coordinator, we proceed to make our deposit and to discuss our draft agreement. However, this is a start of a new nightmare. Each time we corresponded via email, we don't receive a reply. Sometimes we wait up to 4 weeks to have one issue settled. We have to call up Jennifer to remind her to check her email and push for a reply. This is not a rare occasion that she missed out our email, because it happens everytime we email her.

Being unhappy with such attitude, we have written an email to her to express our disappointment. She replied and apologized, saying that she would pay attention to such details in future.

Three months later when we want to make another installment for our banquet, history repeats itself. We emailed, one week later we called. Now one week after we called, still no action has been taken to help us make payment.

Great. So now what? So call her boss?

Think MBS is a great venue because it's really quite pretty. Perhaps our puny wedding is not important to them because we are not the people who earn them the most amt of revenue. Of course they would wanna pay more attention to international conferences or some huge company events. Who are we to expect them to pay attention to us?

To conclude. Think thrice before signing up w MBS. Because twice is not enough
 
H

Howyuin

New member
Hi,

Can email me MBS outdoor solemnization area photos and bridal suites if you have? My email is howyuin@gmail.com
We are considering to hold our wedding dinner at MBS due to its strategic location and great hotel facilities. Though we do hear alot of bad reviews of their services and food.. But ppl we are all willing to sacrifice those for the great ambience of MBS.
 
P

PrincessYue

New member
Marina Bay Sands (MBS)

Hi All BTB,

Congrats to all.
I am new here. :)
I have paid a despoit for my banquet package with MBS for Dec 2013 next year, but feel a little regret now but still reviewing it now.

- Hi galtomolo, you seems like a sales person from MBS from the way you reply in this thread :), can you send me some pictures too? My email is disneyisabelle35@yahoo.com.
=================

After I have paid, I hear many bad reviews about the place.

1. Sale Person hardly replies after the agreement is signed, which we experience a little.

2. Some friends and relatives advised that they have went there before and they say the food is very very bad. Not even a four-start standard and asked us not to get there. How true are they?

3. We also noted that there are reviews about food being changed to a lower grade and still the couple have to pay the full package.

4. How is the parking experience here? Is it still fine or bad??

5. I just saw from this forum that the outdoor venue is only 500+ for rental??? WHAT??? are you sure?? is it for rental on the same day with banquet or different days? Another reply advised she is paying 750++. My sales person quoted us 1000++ just for the outdoor rental and an additional 500++ for the function room rental in the event it rains.. that is for separate days.. omg.. this is ridiculous I find for the price difference.

We are still reviewing the contract and have yet to sign as we were not provided the agreement initially. I feel bad now.

Can anyone share your experience with me if any bad encounters for any of the above?
 
M

Magchung1978

New member
wedding banquet at sky park

Hi can anyone tell me whether sky park they do holding banquet for tables not more than 10-12 as both side our relatives not tat much ...
 
C

Charissa26

New member
Unfortunately, the reviews I heard are pretty negative. You might want to check out the reviews on another thread of this forum or other forums for better idea.
 
You must log in or register to reply here.
Top